SERVPRO of Floyd County received a call regarding an electrical fire that started early on a Monday morning affecting 3 floors of a commercial property.
Dealing with a fire of this magnitude SERVPRO started first by addressing the water that extinguished the fire from the sprinkler system. In order to dryout the facility we used dehumidifiers and air movers.
Once the water damage portion was addressed we started working on the fire, smoke and soot damage . SERVPRO of Floyd County's fire cleaning and restoration crews utilized air scrubbers and hydroxyl machines to filter the air and eliminate the smoke smell.
SERVPRO also has disassembled hundreds of office cubicles stations and stored them onsite in Mobile Pods.
Not affected materials like flooring and deep cleaning is taking place at this point of the restoration process.
SERVPRO of Floyd County will also seal and repaint after cleaning the cleaning is finished.
Shreveport, Louisiana Storm
Our crews had the chance to go to Shreveport, Louisiana following a storm to help a family with a lake house that meant a lot to them. The entire house was filled with hardwood floors, Granite countertops, and very expensive appliances. The team at SERVPRO was able to get to their residence very quickly to not let the damages get worse than what they were. The customers were very pleased with how great of a job we did and how professional our team was. Our lead Project Manager was able to keep them updated on everything we were doing with their home so they would know exactly what we were doing so they would feel safe about our actions. We were able to see the job through. It was important for our crews to be able to see how worried the family was about their home when we first got there compared to how they felt when we left the final time. Seeing their faces so relieved, and knowing that we were able to make their lives a little easier is what makes our team at SERVPRO of Floyd County thrive. Storm is a great way to travel the country and to meet new people to help them out when they are in need.
Water damage from customer perspective
Below is an account of a water loss from the customer's perspective. While sitting in my living room all of a sudden I feel something wet hit my forehead. I immediately look up and see a huge water stain on the ceiling and start freaking out! I ran upstairs to find that I forgot to turn the bath water off and it is pouring out all over the bathroom floor out into the hall. BAM! A huge noise comes from downstairs so I run back down to find that the wet ceiling is now on the floor and water is going everywhere! I immediately called SERVPRO of Floyd County. Their crews came quickly and started extracting up all the water. The next thing they did was started drying out all of the wet flooring, walls and ceilings. They finished the whole job so quickly, it didn't even feel like they were there. When SERVPRO of Floyd County says "Like it never even happened," they mean it!
Why choose us for your mold damage needs!
A customer bought a home in a new state, and the inspection came back with just minor issues that had nothing to do with any water damage. Three months later the customer actually moved into the home to find that two of the rooms are covered in black mold spores. They were obviously worried about the mold damage because that's not something they expected at all following a good inspection on the home.
Since the customer knew this was something they couldn't tackle on their own they called in the experts at SERVPRO of Floyd County.
Our crews came out to do a full inspection and found it to be mold. SERVPRO of Floyd County sent an estimator out to write up an estimate and once approved we began the mitigation and repairs on the home. The job turned out to be a lot of work, including removal of all the walls that were affected and repairing them.
The customer was so appreciative of all the work because this was something they had never been through and only heard of the horror stories of mold. SERVPRO of Floyd County was quick and thorough with the whole process keeping true to the saying “Like it never even happened.”
Water damage happens day or night
When a downtown Louisville business experienced a water damage they knew to call in the experts. Our on call team took the call at 3:00 am and we were on the scene quickly to start extracting the water and begin the demo process. You can rest assured that when you call SERVPRO of Floyd County there will be a live person ready to take your call day or night. This business needed to get crews there right away to start the mitigation because every day they are closed it's lost business. SERVPRO understands these needs and work around the clock when needed to make sure the customer's needs are met and the job gets done on time.
SERVPRO of Floyd County prides itself in teamwork. That is why all of our departments are cross-trained so they can assist when needed. Our Marketing Manager was one of the first on the scene and because of his training and knowledge he was ready to jump in and help get the job started.
Like it never even happened.
University of Louisville Water Loss
The University of Louisville suffered a massive water loss just before New Years Even when a sprinkler head in a dormitory on the fourth floor froze and burst. Water seeped down all four floors causing serious damage to all rooms and hallways. The damage proceeded through multiple buildings that are connected.
SERVPRO of Floyd County was on scene quickly to begin the packout, demo, and dryout of the facility. Our crews worked with a moving company to remove all of the students contents. Once the rooms were clear of personal contents our crews worked to remove furniture, drywall, baseboard, ceiling tiles, and flooring so that the dryout process could begin.
With the help of a desiccant, dehumidifiers, and air movers the facility was able to start the drying process. Once the drying process is complete the facility will be turned over to the reconstruction crew. Upon the completion of the put back SERVPRO will begin the post construction cleaning of all surfaces and duct work so that the facility is ready for the students to move back in. We truly make it "Like it never even happened."
Lake Charles, LA Hurricane
Lake Charles, LA Hurricane Laura storm started on August 27th 2020. As the category 4-5 storm Laura made landfall our crews were already headed that way to be there quickly to assist with the cleanup and restoration. Our Storm Team included production staff, Crew Chiefs, Marketers and Project Managers from SERVPRO of Floyd County. Upon arrival it became very clear that this was much more than water mediation because almost every neighborhood suffered minor to major wind and debris damage.
The first obstacle in the cleanup process was having trees and other materials removed from customers homes SERVPRO crews from Floyd County set to work doing demolition work from small rooms to complete tear down of walls and ceilings of the entire home or business before starting water mediation and setting drying equipment with the help of generators.
Working tirelessly into the evening hours, enduring heat, no electricity, no running water and other essential services our crews went above and beyond and touched the lives of many families in need.
The crews of SERVPRO of Floyd County returned in November 2020 with their heads held high and many a 5 star review from grateful customers whose needs were taken care of in a disastrous situation. SERVPRO of Floyd County, and our owner Jason Wilson, received the "Storm Team Of The Year" award for the state of Kentucky.
It's Grill Season! Here Are Some Safety Tips Home Grill Fires
It’s that time of the year again, Grill season; everyone loves this time of the year when they get to spent it with friends and family outside grilling up some tasty meals. Before you start up that grill, let’s make use you are prepared to grill safely.
Here are just a few annual averages:
July (17%) was the peak month for grill fires, followed by June (14%), May (13%) and August (12%).
The grill had not been cleaned in roughly one-quarter of the fires.
More than one-quarter of grill structure fires started on an exterior balcony or open porch. Ten percent began when an outside wall caught fire; 5% began with some type of structural member or framing.
Eighty-five percent of grills involved in home fires were fueled by gas while 10% used charcoal or other solid fuel.
Gas grills were involved in an average of 8,700 home fires per year, including 3,600 structure fires and 5,100 outdoor fires annually. Leaks or breaks were primarily a problem with gas grills. Eleven percent of gas grill structure fires and 23% of outside gas grill fires were caused by leaks or breaks.
Charcoal or other solid-fueled grills were involved in 1,100 home fires per year, including 600 structure fires and 500 outside fires annually.
Five out of six (83%) grills involved in home fires were fueled by gas while 13% used charcoal or other solid fuel.
The leading causes of grill fires were a failure to clean, having the grill too close to something that could catch fire and leaving the grill unattended.
A leak or break was the leading cause for outside or unclassified grill fires. Leaks or breaks were primarily a problem with gas grills.
SERVPRO of Floyd County is locally owned and specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. Give us a call today 812-949-2294.
Here Are Some Ways To Prevent Water In Your Home
SERVPRO of Floyd County would like to offer residents helpful tips to prevent water damages to your home.
Outside you should follow these steps:
1. Disconnect Hoses
Standing water in a hose may freeze back into the pipe and cause it to burst inside your home.
2. Clean Gutters and Downspouts
Clean your gutters at least twice a year to avoid blockage and ice dams.
3. Maintain or clear Bushes and Vegetation
Thriving shrubs can be a beautiful thing – except when their roots wrap around your pipes and break them.
Inside you should follow these steps:
4. Know your Water Main Location
Know the location of your water main and shut it off if you leave for an extended amount of time.
5. Check Appliances Regularly
Check and maintain your appliances regularly for leaks according to manufacturer’s directions.
6. Investigate Leaks Right Away and Fix Promptly
If you opt to ignore moisture damage, or postpone making the necessary repairs, be prepared to experience mold, mildew, or dry rot.
7. Upgrade Washing Machine Hoses
Old, brittle or leaky washing machine hoses are among the most frequent causes of water loss for homeowners. Consider installing stainless steel hoses.
8. Check Your Water Pressure
If the water pressure to your home is set too high, pipes and hoses may fail under the pressure.
9. Monitor Your Water Bill
Sometimes, the only way you know that water is leaking is taking a closer look at your water bill.
SERVPRO of Floyd County is locally owned and our team of highly trained professionals can respond to your emergency 24/7/365.
We can handle any storm disaster
SERVPRO of Floyd County is ready to handle any storm that comes our way!
Being prepared is our number one priority when it comes in impending inclement weather. Our team is always keeping an eye on the forecast, especially around our biggest storm seasons. We are always prepared with trailers preloaded with the equipment and tools we need to help if there should ever be a flood, tornado, or other natural event.
We live here too and know what it can be like to have a limb fall on your roof or your sump pump fail and flood your basement. These are situations that we have the capacity to handle in even the worst of times.
If you should find yourself in a situation such as these, don’t hesitate to give us a call. We can have our crews out to you any time, day or night. We will make it "Like it never even happened."