Recent Posts

Why SERVPRO? No storm too big, no Strom too small!

10/14/2021 (Permalink)

SERVPRO of Floyd County is ready to handle any storm that comes our way!

Being prepared is our number one priority when it comes in impending inclement weather. Our team is always keeping an eye on the forecast, especially around our biggest storm seasons. We are always prepared with trailers preloaded with the equipment and tools we need to help if there should ever be a flood, tornado, or other natural event.

We live here too and know what it can be like to have a limb fall on your roof or your sump pump fail and flood your basement. These are situations that we have the capacity to handle in even the worst of times.

If you should find yourself in a situation such as these, don’t hesitate to give us a call. We can have our crews out to you any time, day or night. We will make it "Like it never even happened." 

Flood damage? What if it from a storm? Don’t worry, SERVPRO is here!

10/13/2021 (Permalink)

If your Floyd County building is damaged during a storm you might think that all of the water damage falls into one category.  However, this is not necessarily the case. Flood damage is actually a bit different from other types of damage caused by water. The following are a few distinctions.

Where the Water Comes From

Perhaps the easiest way to determine whether you are dealing with flood damage or other water damage is to figure out where the water is coming from. Generally, if the water comes from above, then it is regular water damage. This can include leaks and broken pipes. If the water is rising up from the ground, then this is always considered flood water.

The Level of Water Contamination

A lot of the water involved in storm damage is considered to be category 1 or clean water. Water from damaged pipes or supply lines also belongs to this category. Flood water, on the other hand, is category 3 or black water. This means that it is highly contaminated and should be avoided. This is because water from a flood mixes with sewage and other contaminants on the ground. Anything that it touches, including home contents, will need to be thrown away or thoroughly sanitized.

Whether It is Included in Your Insurance Policy

Another important difference between damage from a flood and damage from other water sources is that flooding is usually not included in your basic insurance policy. If you want coverage for this type of damage, then you will need to purchase a separate flood policy. Whether you are dealing with clean water or flood damage, you will need to have it taken care for quickly to avoid further damage to your building.

Moisture of any type can contribute to weakened materials or mold growth. SERVPRO of Floyd County can remove the water and perform any necessary repairs.

Planning for the worst: Why you need a fire plan for your family!

10/12/2021 (Permalink)

Would you and your family know what to do if your home was affected by a fire.  Being prepared is the best way to ensure your safety.  Here are 7 tips that can help make sure your prepared if you are faced with this disaster.

The 7 Ways to Prepare for a Home Fire

1.Install the correct number of smoke detectors . Test them once a month and replace the batteries at least once a year.

2.Teach children what smoke detectors sound like and what to do when they hear one.

3.Ensure that all household members know a couple ways to get out of every room of your home and know the family meeting spot outside of your home.

4.Establish a family emergency communications plan and ensure that all household members know who to contact if they cannot find one another.

5.Practice escaping from your home at least twice a year. Press the smoke alarm test button or yell “Fire“ to alert everyone that they must get out.

6.Make sure everyone knows how to call 9-1-1.

7.Teach household members to STOP, DROP and ROLL if their clothes should catch on fire.

If fire does strike your home or business, give the professionals at SERVPRO a call! We are faster to any disaster and are here to get you back to “Like it never even happened.”

Old Documents + Water + Mold = Not A Good Combination!

10/12/2021 (Permalink)

When water damage struck this archives room at a Catholic Diocese, the results were potentially catastrophic. Hundreds of irreplaceable documents with mold damage that needed to be cataloged and taken off site to be restored. Luckily, they called SERVPRO of Floyd County, and we were up to the task! We are currently working through all of the documents as we speak and will get them all back in the archives room after we make the mold damage “Like it never even happened.” 

If water, fire or mold damages your priceless possessions, give us a call! We are ready to use our equipment, expertise and experience to get things back to preloss conditions for you! 

Commercial and Residential Fires: The “Do & Do Nots”

10/11/2021 (Permalink)

Whenit comes to fires, there are definitely things you want to do, and things you definitely want to stay away from! Below is a list (not exhaustive) of some of those exact things!

DO:

-Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.

-Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.

-Place dry colorfast towels or old linens on rugs, upholstery and carpet traffic areas.

-If electricity is off, empty freezer and refrigerator completely to prop doors open to help prevent odor.

-Wipe soot from chrome on kitchen and bathroom faucets, trim, and appliances, then protect thee surfaces with a light coating of lubricant.

-If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures.

-Wash both sides of leaves on house plants.

-Change the HVAC filter, but leave the system off until a trained professional can check the system.

Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.

Don't:

-Attempt to wash any walls or painted surfaces without first contacting your SERVPRO franchise professional.

-Attempt to shampoo carpet or upholstered furniture.

-Attempt to clean any electrical appliances (including tv's, radios etc.)

-Consume any food or beverages that may have been stored close to the fire, heat or water.

-Turn on ceiling fixtures if the ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement could cause secondary damage.

-Send garments to the dry cleaner. Improper cleaning may set in smoke odor.

If fire strikes your home or business, remember, we are faster to any disaster and are here to get you back to “Like it never even happened.”

Commercial Fires: Something totally the same, and totally different!

10/10/2021 (Permalink)

Each year the National Fire Protection Association produces a National Survey to record data and statistics on reported fires throughout the United States.

According to the 2005 survey data, 130,000 non-residential fires were reported last year resulting in approximately $2.5 billion in property damages and loss. Commercial fires are a growing concern not only to employers and employees, but also to property managers and the insurance industry. Commercial fires generally result in a higher monetary loss amount than a typical house fire. According to reports entitled, "Topical Fire Research Series, Volume 3-Issue 10", non-residential structures are often more expensive because the buildings are generally larger than residential structures and the contents of the structure are of higher value.

Commercial fires may affect a facility with a lot of square footage, equipment, products and technology, not to mention important data. contracts and customer records. 

Why an ERP might be exactly what you didn’t know you needed!

10/10/2021 (Permalink)

No Matter where you live, it is important to be informed and prepared for any natural disaster that may occur. Natural disasters often strike without warning, leaving behind a trail of destruction and devastation. Though Mother Nature's disasters are often unpredictable, there are steps you can take to ensure you're prepared.

Contact your local SERVPRO Franchise Professionals to establish an Emergency READY Profile (ERP) for your property. SERVPRO'S (ERP) serves as a quick reference document, detailing important building and contact information for your property in the event of an emergency. The ERP is an ideal supplement to any existing preparedness plan, or may be used as a standalone document. Knowing what to do and who to call in advance is the key to timely mitigation, and can minimize the effects of any weather-related disaster, water or fire damage to your business.

When disaster strikes, make sure you have experienced professionals on the line. No matter how big or small, your local SERVPRO Franchise Professionals will be ready to help make your property damage "Like it never even happened."

"SERVPRO saved my house, and my nerves! You are true professionals and such kind people."

-Madeline

"I felt like truckloads of my best friends had come to help me through this crisis! I could not be any happier!"

-Jane

The SERVPRO Process: One Norte reason to choose us!

10/5/2021 (Permalink)

At SERVPRO, we deal with disaster each and every day, and because of that, we have a proven process that works to get you back to “Like it never even happened.” As soon as possible! 

One Hour: Within one hour from the first notice of loss, our SERVPRO franchise will contact you to arrange for service. You will know help is on the way.

Four Hours: Within four hours of the loss notification, our SERVPRO franchise professional will be on-site to start mitigation services. The key to reducing damage, and saving money is responding quickly to damage.

Detailed Explanation: A trained, uniformed, and equipped SERVPRO franchise professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

Pretesting: A SERVPRO franchise professional will begin pretesting for restorability, working from the source of the damage outward.

Eight Hours: Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

Cleaning and Restoration: SERVPRO franchise professionals will work neatly, and efficiently to help you regain control of your property when a damaging event has taken over. We will use state-of-the-art restoration techniques to ensure the property is taken care of right the first time.

Final Walk-Through: After the work has been completed, a final walk-through will be conducted to help ensure satisfaction.

So if disaster strikes, give us a call! We are faster to any disaster and are here to help you in your time of need!

Why SERVPRO? Because we are the mitigation professionals!

10/5/2021 (Permalink)

Can we help to rebuild after a disaster? Absolutely! Is that always the best answer? Absolutely not! Mitigation and restoration can often be better solutions than simply replacing an item that has been damaged in a disaster. 

Restore vs. Replace: SERVPRO franchise professionals strive to restore items to preloss condition. This helps lower mitigation and restoration costs while allowing treasured belongings to be salvaged when possible.

Pretesting: Through pretesting SERVPRO franchise professionals can determine the extent of the damage, treating only the affected area to reduce job costs, restoration expense and business disruption.

Inventory Analysis: The inventory analysis helps clients and tenants keep records of items and belongings, making the claims process easier should a disaster occur.

Contents Claim Inventory Service: CCIS provides itemized room by room loss inventory, allowing clients, tenants, insurance agents and adjusters to document claim items and capture inventory items immediately.

Electronic File Documentation Complete With Loss Reports: Online access is available to all files, information and proof results, allowing the information to be easily transferrable to various parties involved.

24/7 Call Center: You can reach us anytime. You dont have to wait for daylight to report your disaster to us. You will receive a live person answering your call no matter the time.

Large Loss Capabilities - Catastrophic Loss Response Team: With hundreds of trained crews manned with thousands of pieces of commercial equipment and service vehicles, SERVPRO's Large Loss Response Teams can initiate response to any sized loss in any part of the country within hours.

So if disaster strikes your home or business, give us a call! We are faster to any disaster and are here to help get you back to “Like it never even happened.” As soon as possible! 

Trust The SERVPRO Experts For Your Sump Pump Clean Up!

8/26/2021 (Permalink)

Sump Pump SERVPRO is HERE TO HELP make it "Like it never even happened." Don't hesitate to contact us in the event of a sump pump backup in your home.

Lots of rain can cause major issues in a home if your sump pump isn't working properly. If your pump is being overworked it could malfunction. These malfunctions usually occur during heavy rains or flash floods.

Your sump pump could also be clogged with dirt or debris which could result in a huge water loss. Another reason sump pumps fail is lack of electricity. If the power goes out during heavy rains you might run into a water loss because you don't have a battery powered back up on your system. If you happen to run into an issue with your sump pump not working properly please contact a professional. It's important for you to have a properly performing sump pump to keep water from entering your basement.

We are always HERE TO HELP make it "Like it never even happened." Don't hesitate to contact us in the event of a sump pump backup in your home.