Why choose us for your mold damage needs!

10/4/2022 (Permalink)

A customer bought a home in a new state, and the inspection came back with just minor issues that had nothing to do with any water damage. Three months later the customer actually moved into the home to find that two of the rooms are covered in black mold spores. They were obviously worried about the mold damage because that's not something they expected at all following a good inspection on the home.

Since the customer knew this was something they couldn't tackle on their own they called in the experts at SERVPRO of Floyd County.

Our crews came out to do a full inspection and found it to be mold. SERVPRO of Floyd County sent an estimator out to write up an estimate and once approved we began the mitigation and repairs on the home. The job turned out to be a lot of work, including removal of all the walls that were affected and repairing them. 

The customer was so appreciative of all the work because this was something they had never been through and only heard of the horror stories of mold. SERVPRO of Floyd County was quick and thorough with the whole process keeping true to the saying “Like it never even happened.”

Training is Very Important

10/4/2022 (Permalink)

At SERVPRO of Floyd County we pride ourselves on training our employees on the best ways to handle any situation.  It's important for our crews to be knowledgeable and able to relay all of the necessary information to the customer to help ease their mind during the difficult time. 

We have weekly trainings for every department on the industry standards, special equipment, chemicals, and etc.  We know the value of knowledge and how important it is to give our employees the tools necessary to get the job done quickly and efficiently every time.

SERVPRO of Floyd County is constantly trying to improve our company.  We purchase many new products and equipment so we can offer a large variety of services.  Training is important so everyone knows the ins and outs of the new equipment.  We have a great management team who sees value in all areas of our company and truly wants everyone to have what they need to do the best job they can do.

Hurricane Season

8/17/2022 (Permalink)

Around this great nation we look forward to Summer.  The kids are out of school and many have saved vacation days all year to cash in on a week or two during this time.  It is a time of rest and relaxation, and opportunity to make family memories that will last a lifetime.  Unfortunately it also brings with it a time of anxiety for many.  With the warm air of Summer also comes Hurricane Season.  These devastating storms bring with them wind, rain and flooding.  Preparation is the key,  secure your properties the best you can and get out of path of storm when possible.  SERVPRO we can help you to rebuild the damage and will be happy to do so, but cannot replace you life.  We hope that you never need our service, but are happy to be there for you in you greatest time of need.

Sump Pump Failure Cleanup

8/17/2022 (Permalink)

SERVPRO of Floyd County recently got called to a home where the sump pump had failed and the customer had four inches of standing water in his basement. When SERVPRO of arrived on site there was no longer four inches of standing water but there was still a good amount of water throughout the basement. SERVPRO performed the necessary actions to remove the water and moisture from the basement using extraction methods, fans and dehumidifiers. When the dry out was finished our repair division replaced all the damaged drywall. 

In some cases your home owners insurance may not cover sump pump overflows. This is a good reminder to take a look at your home insurance policy to make sure you have coverage for sump pump failure. Sump pump fails are very common and you might want to make sure it is included in your home insurance policy. This slight increase in your monthly insurance cost could save you thousands of dollars in the future.

Daycare Cleaning

8/17/2022 (Permalink)

When your business operations are interrupted by a health outbreak, you need professional help to get your property back to business. Every hour spent cleaning up is an hour of lost revenue and productivity.

SERVPRO of Floyd County provides professional cleaning or emergency restoration services to get your business running smoothly again. We have the training, equipment, and resources to handle any size disaster.

When a local daycare was shut down due to an outbreak of whooping cough, SERVPRO of Floyd  County was there to clean the facilities so the children would have a clean an safe environment to play and learn.  Our certified technicians got to work right away cleaning every surface so they facility could be sure the children would be safe from spreading the disease.  It's our goal to work quickly and efficiently so that businesses aren't closed for extended periods of time.

Why an ERP? Why and What is an ERP?

8/17/2022 (Permalink)

An emergency ready profile (ERP) is one of the greatest tools that SERVPRO of Floyd County Indiana offers all our clients and customers to help and aid in taking a loss and preventing it from becoming a financial disaster. The ERP is a profile of the customers place of residence or business in which a SERVPRO marketing associate takes pictures and gathers pertinent information on the structure and its utilities and puts all the information print out and or an app.

WHATS IN THE ERP? The ERP contains information on the where the customers shut off valves are located:

• Water shut off
• Gas shut off
• Electrical breaker box
• Sprinkler system (if available)
• Alarm system (if available)

There is also information with instructions how to get to each shut off valve from the entrance of the building.

The profile also contains information for all local first responders that need to be called in an emergency situation as well as local utility companies such as:

• Electric company
• Gas company
• Water company
• HVAC company and alarm and sprinkler company if applicable.
• Also listed are the emergency contacts added per the customers discretion.

THE PURPOSE The purpose of the ERP is to give the customer or client the capability to shut off these valves (if safe to do so) to prevent the further loss and to help reduce the cost of work needed to be done during the restoration or reconstruction process. This information can also be given to several members of staff in an office if the main point contact or member of maintenance is unavailable at the time of the loss.

SERVPRO of Floyd offers this service to all our clients and customers at no cost, the only cost for the client is the time it takes to sit down or walk around the structure to show the Floyd county SERVPRO representative the information needed.

Storms Continue Inland

8/17/2022 (Permalink)

With Hurricane Season upon us inland communities are faced with a different threat.  As the storms travel further from the coast, the turbulent air can cause an all to familiar foe.  An all to common danger is that of a spin off tornado coming from the bands of the storm.  Much like a hurricane a tornado can produce strong winds that damage trees and homes.  However, these weather monsters can spring up with little warning.  If you find yourself affected by one of these situations and are not sure what to do next, At SERVPRO we can help.  With services that range from water mitigation, to rebuild we can help prevent further damage by providing temporary coverage of roofs, or complete rebuilding options.  We built our business on serving our communities in times of need.  Let us help you in your time of need.

Here are Some Ways to Prevent Water in your Home

8/17/2022 (Permalink)

SERVPRO of Floyd County would like to offer residents helpful tips to prevent water damages to your home.

Outside you should follow these steps:
1.  Disconnect Hoses
Standing water in a hose may freeze back into the pipe and cause it to burst inside your home.
2.  Clean Gutters and Downspouts
Clean your gutters at least twice a year to avoid blockage and ice dams.
3. Maintain or clear Bushes and Vegetation
Thriving shrubs can be a beautiful thing – except when their roots wrap around your pipes and break them. 
Inside you should follow these steps:
4.  Know your Water Main Location
Know the location of your water main and shut it off if you leave for an extended amount of time. 
5.  Check Appliances Regularly
Check and maintain your appliances regularly for leaks according to manufacturer’s directions.
6.  Investigate Leaks Right Away and Fix Promptly
If you opt to ignore moisture damage, or postpone making the necessary repairs, be prepared to experience mold, mildew, or dry rot.
7.  Upgrade Washing Machine Hoses
Old, brittle or leaky washing machine hoses are among the most frequent causes of water loss for homeowners. Consider installing stainless steel hoses.
8.  Check Your Water Pressure
If the water pressure to your home is set too high, pipes and hoses may fail under the pressure.
9.  Monitor Your Water Bill

Sometimes, the only way you know that water is leaking is taking a closer look at your water bill.
SERVPRO of Floyd County is locally owned and our team of highly trained professionals can respond to your emergency 24/7/365.

Water Damage from a Customer Perspective

8/17/2022 (Permalink)

Below is an account of a water loss from the customer's perspective. While sitting in my living room all of a sudden I feel something wet hit my forehead. I immediately look up and see a huge water stain on the ceiling and start freaking out! I ran upstairs to find that I forgot to turn the bath water off and it is pouring out all over the bathroom floor out into the hall. BAM! A huge noise comes from downstairs so I run back down to find that the wet ceiling is now on the floor and water is going everywhere! I immediately called SERVPRO of Floyd County. Their crews came quickly and started extracting up all the water. The next thing they did was started drying out all of the wet flooring, walls and ceilings. They finished the whole job so quickly, it didn't even feel like they were there. When SERVPRO of Floyd County says "Like it never even happened," they mean it!

Flash Flooding

8/17/2022 (Permalink)

Heavy rains came out of nowhere and didn’t stop until the next day I Floyd County, Indiana. This flash flood was a real concern for a particular customer since they have had a small issue once in their basement. Because of this damage the first time the customer decided to upgrade their sump pump.  Unfortunately, during this heavy rain it failed. The customer ended up with a couple of inches of standing water in their basement. The first call was to their insurance agent who asked them to reach out to SERVPRO of Floyd County.  SERVPRO was quick to come out and extract all of the standing water in the basement. We then dried out the rest of the area and did all the repairs. It was a huge relief to use a company that could handle the entire project because this customer was in the process of selling their home.  SERVPRO had the basement looking even better than it did before and the customer was very happy they called us!