What our Customers say...
The team was very helpful and professional. We would like to mention Norman and Osmar leading the team on site as well as Rhett and Jared managing. They answered every question we had and they were very easy to contact. Would highly recommend this team to anyone needing SERVPRO services.
These guys were quick to show up after Hurricane Laura devastated our hometown of Lake Charles, Louisiana. They came all the way south to help out from the goodness of their hearts! They are all super professional and so friendly! They were here for us in a desperate time of need. They have been easily contacted for any issues/concerns/questions and I have no doubt they'd go above and beyond to make sure their customers are well taken care of!
We worked with Rhett, Derek, Norman Osmar and Tony. These guys were top notch and I would recommend them to anyone!
It will never happen to me is a common thought when it comes to natural disasters. It always happens to other people, in other states, or in other towns. No one ever thinks it will happen to them. I've never been more wrong in life.
My home was hit by tornado in July 2018. Words can't describe the feeling in your gut, and your heart when you find out the news. Lucky for us, my family was ok. However, our new home wasn't as lucky and we had no idea where to start.
We called SERVPRO, and emergency help was dispatched immediately. They arrived and immediately took over, taking away a lot of anxiety and worries. I'm not a person who gives up control easily, especially in hectic situations, but I placed all my trust in SERVPRO.
They walked me through each step of way. From clean up, to repairs, to insurance questions, they had me covered. Derek and Erik sat down with us and explained the process from start to finish. They gave us their cell phone numbers, and were very quick to answer anytime we had concerns.
Customer service goes a long way, and going above and beyond is something you just don't see anymore. I'm so happy we chose SERVPRO to help us get through our difficult times. Their motto "Like it never even happened." is an understatement for the quality work we received. Not only does it look like it never happened, but they left it better than it was before. The attention to detail and customer service is something other company's can learn from. Although I hope to never need them again, it's comforting to know they are only a call away.
SERVPRO was great when we had a major mess from an exploded fire extinguisher in our business. White powder everywhere with electronic equipment/server/etc. there was no way we thought they could get it all clean. Within 1 day you would not know anything happened. Very professional and thorough.
The SERVPRO teams were awesome during a very stressful time after I had a pipe freeze and break causing flooding to my lower levels. The damage restoration team pulled out wet materials, came back with more fans and dehumidifiers and were always polite and professional. The follow up was extensive with teams showing up every day to check on the drying process. I can't say enough nice things about this Company. Thanks to Dante, Ted, Dee, Alex and even David for all of your hard work and kindness.
I am beyond happy with the work the guys from SERVPRO did at my house. They worked around my schedule to do the work and were compassionate and professional!! I would recommend calling SERVPRO to all my family and friends.
Had a small fire in the kitchen with more smoke damage than fire damage. Called SERVPRO and Daniel McCurdy responded and was at my house within hours to assess the situation.
Daniel quickly determined what needed to be done and explained the entire process to me. His professional attitude and knowledge of how to handle my situation was comforting. Daniel was always patient with my questions and took the time to make sure I understood the process.
Thanks to SERVPRO and Daniel McCurdy my kitchen and house is free of the smell of smoke. SERVPRO and Daniel took the stress out of a very stressful situation.
My neighbor's water pipe burst and was not home, as a result, my condo was flooded with water. The carpet absorbed the water and was completely saturated. I called SERVPRO and although it was a very busy time for them with similar situations throughout the city, they showed up promptly. They have an excellent procedure for dealing with these situations, from the initial clean up, drying out, demolition, re-laying flooring, and dealing directly with my insurance agency. The process went smoothly. After carpet removal, I opted to have it replaced with plank vinyl flooring. After pricing the project at a few other places, I went back to SERVPRO for the new flooring. Not only was their installation price competitive, but I got a high quality vinyl a great price. They were able to work around or move my furniture, and the flooring was installed, and all of the woodwork replaced and painted all in one day. The floor looks GREAT!!! Thank you to Tim, Derek, Eric, and all of the other crew members that helped throughout this process. They were very polite and professional. I would highly recommend SERVPRO. I cannot say enough nice things about the staff and their service.
I couldn’t ask for a more professional and caring group of people to take care of my home or business.
"5"? Not enough stars for the wonderful service.
Super friendly and very knowledgeable!
Given great information and assistance over the phone.
SERVPRO came to the rescue when I had a waterline freeze and bust in my basement. It was less then 2 hours before they arrived at my house to start on the cleanup process and get my house looking like new again! After they were finished they cleaned up after themselves and went above and beyond my expectations. I highly recommend them. Thank you Blake and the crew for doing all that you did!
Sent to our Business Development Manager/Vice President, by a Commercial Property Manager:
I swear, if every vendor I had was as awesome as you, I wouldn't have a care in the world. You rock, and I mean that! You define professionalism.
Very nice and knowledgeable crew!
They were all awesome! I'm very impressed and happy with the service!
The company did a great job!
The technician was very helpful and his knowledge for my loss was on point. He was on time everyday and answered all of my questions in detail. I appreciate all of the work he completed here, and I will recommend your company for any further work to my friends and family..
Even though my basement flooded several times over the few days SERVPRO had the equipment in my basement, they still managed to dry all the walls and flooring in 3 days (once the plumbing issue was fixed). They were extremely kind and full of knowledge. They had answers to every question I asked and were prompt and courteous.
"As you look around, I think they've (SERVPRO of Floyd County), done a really good job. We were lucky to find really good people that came in, extracted the water, took the walls apart, removed the drywall, insulation, and checking for any kind of mold whatsoever. They disinfected it, removed the material, and it was actually off the property that night." -School Superintendent
Great job! Great care with our personal belongings!
Was very pleased with our response time, and we did a great job getting it cleaned up quickly.
They were very kind and courteous, and explained things. Also made sure they had the go ahead before doing any work.
The crew was very nice and respectful. They knew exactly how to answer my questions.
Did a great job. Very professional!
Very fast response time, and knew exactly what they were doing! I am very pleased with their knowledge and timing.
We couldn't have been happier with the service. Everyone we worked with was great.
SERVPRO was very fast and courteous with the cleaning. I am beyond happy with the results!
Very fast to arrive at my home, and got the job done in the time frame they said!