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Fire & Water - Cleanup & Restoration

Why an ERP? Why and What is an ERP?

8/17/2022 (Permalink)

An emergency ready profile (ERP) is one of the greatest tools that SERVPRO of Floyd County Indiana offers all our clients and customers to help and aid in taking a loss and preventing it from becoming a financial disaster. The ERP is a profile of the customers place of residence or business in which a SERVPRO marketing associate takes pictures and gathers pertinent information on the structure and its utilities and puts all the information print out and or an app.

WHATS IN THE ERP? The ERP contains information on the where the customers shut off valves are located:

  • Water shut off
  • Gas shut off
  • Electrical breaker box
  • Sprinkler system (if available)
  • Alarm system (if available)

There is also information with instructions how to get to each shut off valve from the entrance of the building.

The profile also contains information for all local first responders that need to be called in an emergency situation as well as local utility companies such as:

  • Electric company
  • Gas company
  • Water company
  • HVAC company and alarm and sprinkler company if applicable.
  • Also listed are the emergency contacts added per the customers discretion.

THE PURPOSE The purpose of the ERP is to give the customer or client the capability to shut off these valves (if safe to do so) to prevent the further loss and to help reduce the cost of work needed to be done during the restoration or reconstruction process. This information can also be given to several members of staff in an office if the main point contact or member of maintenance is unavailable at the time of the loss.

SERVPRO of Floyd offers this service to all our clients and customers at no cost, the only cost for the client is the time it takes to sit down or walk around the structure to show the Floyd county SERVPRO representative the information needed.

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